NHTSA lists 2 safety recalls and 55 owner complaints for the 2020 Dodge Durango.
2Safety recalls
55Owner complaints
0Complaints citing a crash
3Complaints citing a fire
Data: NHTSA recall and complaint filesUpdated Sep 27, 2026
Recalled components: air bags and backover prevention and rearview camera. Most-reported area: exterior lighting (22 complaints, 40%). Crash ratings for the Durango Pursuit police vehicle are left out. NHTSA files its recalls and complaints under the regular Durango name, so they appear here.
2 safety recalls for the 2020 Dodge Durango
Newest first. Summaries are NHTSA's own wording. Open a recall for the fix and the full notice.
The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Risk: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
The fix and full notice
Fix: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles.
NHTSA listing: DURANGO. Components: Air bags: critical fasteners; Air bags: side/window, curtain. Dodge campaign Y16.
4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
The fix and full notice
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.
NHTSA listing: DURANGO. Dodge campaign W30-W37.
Questions about any of these recalls: call NHTSA's Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or check your VIN at nhtsa.gov/recalls.
What owners report
The areas named in the 55 owner complaints filed with NHTSA for the 2020 Durango. NHTSA does not verify complaints.
Exterior lighting22 · 40%
Electrical system9 · 16%
Engine7 · 13%
Body structure4 · 7%
Most named: body (3)
Air bags3 · 5%
Brakes3 · 5%
Powertrain3 · 5%
Unknown or other6 · 11%
A complaint can name more than one area, so shares add up to more than 100%.
Dodge Durango recalls and complaints by model year
The highlighted bars are the 2020 model year. Newer model years have had less time on the road, so their counts are lower. Counting complaints filed in each model year's first three years, the 2018 Durango drew the most (59) and the 2020 drew 11.
Owner complaints
2020: 55 complaintsTap or drag across the chart for other years.
Show as a table
Owner complaints by model year, Dodge Durango
Model year
Complaints
2016
161
2017
211
2018
232
2019
142
2020
55
2021
202
2022
56
2023
36
2024
14
2025
8
2026
13
Safety recalls
2020: 2 recallsTap or drag across the chart for other years.
Show as a table
Safety recalls by model year, Dodge Durango
Model year
Recalls
2016
3
2017
2
2018
5
2019
4
2020
2
2021
8
2022
7
2023
3
2024
0
2025
0
2026
0
Crash test ratings
NHTSA's 5-Star Safety Ratings for each version it tested. Rollover risk is NHTSA's estimate of the chance of rolling over in a single-vehicle crash.
Tested version
Overall
Frontal
Side
Rollover
Dodge Durango SRT SUV AWD
Not rated
Not rated
Not rated
Not rated
Dodge Durango SUV 4WD
Rollover risk 21.2%
Dodge Durango SUV RWD
Rollover risk 19.8%
Questions
What are the most common 2020 Durango problems?
The areas owners name most often in NHTSA complaints: exterior lighting (22), electrical system (9), engine (7). NHTSA does not verify complaints, and one complaint can name several areas.
Is the 2020 Dodge Durango safe?
In NHTSA crash tests every tested version of the 2020 Dodge Durango earns 4 stars overall. The table above lists each tested version.
How do I check if my Durango has an open recall?
Enter the 17-character VIN from your dashboard, door jamb or registration at nhtsa.gov/recalls. The lookup lists unrepaired recalls for that exact vehicle. Safety recall repairs are free at Dodge dealers.
Sources and method
NHTSA recalls file (NHTSA datasets), dated Sep 27, 2026; every campaign checked against NHTSA's recalls API.
NHTSA owner complaints file, dated Sep 26, 2026. Counted by complaint number, so a complaint naming three components counts once in the total.
NHTSA 5-Star Safety Ratings (NCAP).
NHTSA model names covered: DURANGO.
Complaint counts are unverified owner reports. They rise with sales volume and time on the road, so compare model years with care. How we build these pages. Spotted an error? Tell us.