NHTSA lists 2 safety recalls and 56 owner complaints for the 2020 Dodge Durango.
Recalled components: air bags and backover prevention and rearview camera. Most-described problem: headlight or exterior light problems (7 complaints, 12%). Most-reported area: exterior lighting (23 complaints, 41%).
Fewer complaints than a typical Durango year
The 2020 drew 11 owner complaints in its first three years, against 57 for a typical Durango year (about 42 for a typical year since 2016). It is not picked as a best year: its first three years fell in the pandemic, when people drove less.
Years to avoid: 2012 and 2013; best years: 2022 and 2023. Based on owner complaints, not adjusted for sales.
Data: NHTSA recall, complaint and investigation filesUpdated
Year to avoidBest year
Crash ratings for the Durango Pursuit police vehicle are left out. NHTSA files its recalls and complaints under the regular Durango name, so they appear here.
2 safety recalls for the 2020 Dodge Durango
Newest first. Summaries are NHTSA's own wording. Open a recall for the fix and the full notice.
The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Risk: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
The fix and full notice
Fix: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles.
NHTSA listing: DURANGO. Components: Air bags: critical fasteners; Air bags: side/window, curtain. Dodge campaign Y16.
A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
The fix and full notice
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays.
NHTSA listing: DURANGO. Dodge campaign W30-W37.
Questions about any of these recalls: call NHTSA's Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or check your VIN at nhtsa.gov/recalls.
NHTSA investigations
NHTSA has opened 1 investigation that names the 2020 Dodge Durango; it is closed. An investigation means NHTSA is reviewing reports of a problem. It is not a finding that the vehicle has a defect.
Active head rest inadvertent deployment
Preliminary evaluation PE19014Closed Feb 25, 2026 (opened Sep 9, 2019)
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash… NHTSA's full summary
NHTSA listing: DURANGO. Component: Seats (front assembly, head restraint).
A preliminary evaluation is NHTSA's first step, to gather information and decide whether to look further. NHTSA lists investigations by make, model and model year only, so one can apply to only some versions of a model, such as one engine; its summary says which.
What owners report
Owners have filed 56 complaints with NHTSA about the 2020 Durango. Below, they are sorted by the problems owners describe and by the areas NHTSA files them under. NHTSA does not verify complaints.
A complaint can name more than one area, so shares add up to more than 100%.
Dodge Durango recalls and complaints by model year
The highlighted bars are the 2020 model year. Newer model years have had less time on the road, so their counts are lower. Counting complaints filed in each model year's first three years, the 2013 Durango drew the most (167) and the 2020 drew 11.
Owner complaints
2020: 56 complaintsTap or drag across the chart for other years.
Show as a table
Owner complaints by model year, Dodge Durango
Model year
Complaints
2011
800
2012
640
2013
640
2014
787
2015
505
2016
161
2017
215
2018
234
2019
146
2020
56
2021
208
2022
62
2023
39
2024
14
2025
8
2026
15
Safety recalls
2020: 2 recallsTap or drag across the chart for other years.
Show as a table
Safety recalls by model year, Dodge Durango
Model year
Recalls
2011
8
2012
10
2013
11
2014
11
2015
4
2016
3
2017
2
2018
5
2019
4
2020
2
2021
8
2022
7
2023
3
2024
0
2025
0
2026
1
Crash test ratings
NHTSA's 5-Star Safety Ratings for each version it tested. Rollover risk is NHTSA's estimate of the chance of rolling over in a single-vehicle crash.
In the 56 owner complaints filed with NHTSA for the 2020 Dodge Durango, the problem described most is headlight or exterior light problems (7). NHTSA does not verify complaints, and one complaint can describe several problems.
Is the 2020 Dodge Durango safe?
In NHTSA crash tests every tested version of the 2020 Dodge Durango earns 4 stars overall. The table above lists each tested version.
Is NHTSA investigating the 2020 Dodge Durango?
No. NHTSA's investigations file, dated Nov 12, 2026, lists no open investigations for the 2020 Dodge Durango. It lists one closed investigation, which closed on Feb 25, 2026.
How do I check if my Durango has an open recall?
Enter the 17-character VIN from your dashboard, door jamb or registration at nhtsa.gov/recalls. The lookup lists unrepaired recalls for that exact vehicle. Safety recall repairs are free at Dodge dealers.
Sources and method
NHTSA recalls file (NHTSA datasets), dated Nov 12, 2026; every campaign checked against NHTSA's recalls API.
NHTSA owner complaints file, dated Nov 11, 2026. Counted by complaint number, so a complaint naming three components counts once in the total.
NHTSA investigations file, dated Nov 12, 2026. Defect petitions, which ask NHTSA to open an investigation, are listed apart and only while open. Audit queries, which check whether a company met its recall and reporting duties rather than whether a vehicle has a problem, are not listed.
NHTSA 5-Star Safety Ratings (NCAP).
NHTSA model names covered: DURANGO.
Complaint counts are unverified owner reports. They rise with sales volume and time on the road, so compare model years with care. How we build these pages. Spotted an error? Tell us.