The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Risk: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
The fix and full notice
Fix: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles.
The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Risk: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
The fix and full notice
Fix: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles.
NHTSA listing: MURANO. Nissan campaign PC797.
Questions about any of these recalls: call NHTSA's Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or check your VIN at nhtsa.gov/recalls.
What owners report
Owners have filed 46 complaints with NHTSA about the 2020 Murano. Below, they are sorted by the problems owners describe and by the areas NHTSA files them under. NHTSA does not verify complaints.
Problems owners describe
Suspension parts (struts, ball joints, control arms)5 · 11%
Shattered sunroof4 · 9%
Phantom braking or false collision alerts3 · 7%
Shaking, shuddering or vibration3 · 7%
Counted from the complaint text: a complaint counts once for each problem it describes (how we match them). Some complaints describe none of these.
Areas named in complaints
Forward collision avoidance14 · 30%
Most named: automatic emergency braking (10); warnings (5)
Suspension8 · 17%
Steering5 · 11%
Brakes4 · 9%
Powertrain4 · 9%
Visibility/wiper3 · 7%
Body structure2 · 4%
Unknown or other10 · 22%
A complaint can name more than one area, so shares add up to more than 100%.
Nissan Murano recalls and complaints by model year
The highlighted bars are the 2020 model year. Newer model years have had less time on the road, so their counts are lower. Counting complaints filed in each model year's first three years, the 2018 Murano drew the most (67) and the 2020 drew 20.
Owner complaints
2020: 46 complaintsTap or drag across the chart for other years.
Show as a table
Owner complaints by model year, Nissan Murano
Model year
Complaints
2016
108
2017
107
2018
113
2019
43
2020
46
2021
16
2022
6
2023
8
2024
5
2025
22
2026
2
Safety recalls
2020: 2 recallsTap or drag across the chart for other years.
Show as a table
Safety recalls by model year, Nissan Murano
Model year
Recalls
2016
6
2017
3
2018
2
2019
1
2020
2
2021
0
2022
0
2023
0
2024
1
2025
2
2026
0
Crash test ratings
NHTSA's 5-Star Safety Ratings for each version it tested. Rollover risk is NHTSA's estimate of the chance of rolling over in a single-vehicle crash.
Tested version
Overall
Frontal
Side
Rollover
Nissan Murano SUV AWD
Rollover risk 15.1%
Nissan Murano SUV FWD
Rollover risk 15.9%
Questions
What are the most common 2020 Murano problems?
In the 46 owner complaints filed with NHTSA for the 2020 Nissan Murano, the problems described most are suspension part problems (5). NHTSA does not verify complaints, and one complaint can describe several problems.
Is the 2020 Nissan Murano safe?
In NHTSA crash tests every tested version of the 2020 Nissan Murano earns 5 stars overall. The table above lists each tested version.
How do I check if my Murano has an open recall?
Enter the 17-character VIN from your dashboard, door jamb or registration at nhtsa.gov/recalls. The lookup lists unrepaired recalls for that exact vehicle. Safety recall repairs are free at Nissan dealers.
Sources and method
NHTSA recalls file (NHTSA datasets), dated Sep 29, 2026; every campaign checked against NHTSA's recalls API.
NHTSA owner complaints file, dated Sep 28, 2026. Counted by complaint number, so a complaint naming three components counts once in the total.
NHTSA 5-Star Safety Ratings (NCAP).
NHTSA model names covered: MURANO.
Complaint counts are unverified owner reports. They rise with sales volume and time on the road, so compare model years with care. How we build these pages. Spotted an error? Tell us.