NHTSA lists 3 safety recalls and 241 owner complaints for the 2020 Jeep Grand Cherokee. It has 1 open investigation that names this model year.
Recalled components: engine and cooling, diesel fuel system, and backover prevention and rearview camera. Most-described problem: stalling or shutting off (19 complaints, 8%). Most-reported area: electrical system (74 complaints, 31%; median mileage when it happened: 12,000).
Fewer complaints than a typical Grand Cherokee year
The 2020 drew 64 owner complaints in its first three years, against about 180 for a typical Grand Cherokee year (about 144 for a typical year since 2016). It is not picked as a best year: its first three years fell in the pandemic, when people drove less.
Years to avoid: 2014, 2015, and 2023. Based on owner complaints, not adjusted for sales.
The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Risk: An engine stall can increase the risk of a crash.
The fix and full notice
Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines.
A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
The fix and full notice
Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines.
A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
The fix and full notice
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays.
NHTSA listing: GRAND CHEROKEE. Jeep campaign W30-W37.
Questions about any of these recalls: call NHTSA's Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or check your VIN at nhtsa.gov/recalls.
NHTSA investigations
NHTSA has opened 1 investigation that names the 2020 Jeep Grand Cherokee; it is still open. An investigation means NHTSA is reviewing reports of a problem. It is not a finding that the vehicle has a defect.
High pressure fuel pump failure
Engineering analysis EA23001Open since Mar 17, 2023
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY)… NHTSA's full summary
NHTSA listing: GRAND CHEROKEE. Component: Diesel fuel system (delivery, fuel pump).
An engineering analysis is a deeper review, usually opened after a preliminary evaluation. NHTSA lists investigations by make, model and model year only, so one can apply to only some versions of a model, such as one engine; its summary says which.
What owners report
Owners have filed 241 complaints with NHTSA about the 2020 Grand Cherokee. Below, they are sorted by the problems owners describe and by the areas NHTSA files them under. NHTSA does not verify complaints.
Median 12,000 miles at failure, from 17 reports with mileage
Engine50 · 21%
Powertrain39 · 16%
Air bags17 · 7%
Fuel and propulsion system17 · 7%
Speed control15 · 6%
Brakes13 · 5%
Unknown or other64 · 27%
A complaint can name more than one area, so shares add up to more than 100%. Mileage is shown where at least 15 owners reported it.
Jeep Grand Cherokee recalls and complaints by model year
The highlighted bars are the 2020 model year. Newer model years have had less time on the road, so their counts are lower. Counting complaints filed in each model year's first three years, the 2014 Grand Cherokee drew the most (829) and the 2020 drew 64.
Owner complaints
2020: 241 complaintsTap or drag across the chart for other years.
Show as a table
Owner complaints by model year, Jeep Grand Cherokee
Model year
Complaints
2010
118
2011
1,642
2012
1,645
2013
805
2014
2,392
2015
1,372
2016
313
2017
364
2018
856
2019
371
2020
241
2021
510
2022
496
2023
607
2024
324
2025
123
2026
63
Safety recalls
2020: 3 recallsTap or drag across the chart for other years.
Show as a table
Safety recalls by model year, Jeep Grand Cherokee
Model year
Recalls
2010
5
2011
6
2012
10
2013
9
2014
18
2015
9
2016
8
2017
5
2018
10
2019
7
2020
3
2021
16
2022
24
2023
23
2024
18
2025
5
2026
6
Crash test ratings
NHTSA's 5-Star Safety Ratings for each version it tested. Rollover risk is NHTSA's estimate of the chance of rolling over in a single-vehicle crash.
What are the most common 2020 Grand Cherokee problems?
In the 241 owner complaints filed with NHTSA for the 2020 Jeep Grand Cherokee, the problems described most are stalling or shutting off (19), the check engine light coming on (18), and shifter errors or getting stuck in gear (16). NHTSA does not verify complaints, and one complaint can describe several problems.
Is the 2020 Jeep Grand Cherokee safe?
In NHTSA crash tests the 2020 Jeep Grand Cherokee earns 4 to 5 stars overall, depending on the version. The table above lists each tested version.
Is NHTSA investigating the 2020 Jeep Grand Cherokee?
Yes. NHTSA has 1 open investigation that names the 2020 Jeep Grand Cherokee: high pressure fuel pump failure (EA23001, opened Mar 17, 2023). An investigation is not a finding that the vehicle has a defect.
How do I check if my Grand Cherokee has an open recall?
Enter the 17-character VIN from your dashboard, door jamb or registration at nhtsa.gov/recalls. The lookup lists unrepaired recalls for that exact vehicle. Safety recall repairs are free at Jeep dealers.
Sources and method
NHTSA recalls file (NHTSA datasets), dated Nov 12, 2026; every campaign checked against NHTSA's recalls API.
NHTSA owner complaints file, dated Nov 11, 2026. Counted by complaint number, so a complaint naming three components counts once in the total.
NHTSA investigations file, dated Nov 12, 2026. Defect petitions, which ask NHTSA to open an investigation, are listed apart and only while open. Audit queries, which check whether a company met its recall and reporting duties rather than whether a vehicle has a problem, are not listed.
NHTSA 5-Star Safety Ratings (NCAP).
NHTSA model names covered: GRAND CHEROKEE.
Complaint counts are unverified owner reports. They rise with sales volume and time on the road, so compare model years with care. How we build these pages. Spotted an error? Tell us.