NHTSA lists 17 safety recalls and 1,625 owner complaints for the 2017 Chrysler Pacifica (including the hybrid). It has 3 open investigations that name this model year.
Recalled components: hybrid propulsion system, electrical system, seat belts, brakes, and 3 more. Most-described problem: stalling or shutting off (333 complaints, 20%). Most-reported area: engine (543 complaints, 33%; median mileage when it happened: 18,000).
One of the Pacifica years to avoid
The 2017 drew 669 owner complaints in its first three years, against 204 for a typical Pacifica year: 3.2 times as many.
Years to avoid: 2017. Based on owner complaints, not adjusted for sales.
Data: NHTSA recall, complaint and investigation filesUpdated
Year to avoid
Includes the Pacifica Plug-in Hybrid.
17 safety recalls for the 2017 Chrysler Pacifica
Parts with a do-not-drive or park-outside recall come first, then the rest, largest first. Within a part, do-not-drive and park-outside recalls come first, then the newest. Summaries are NHTSA's own wording. Open a recall for what is wrong, the fix and the full notice.
Risk: A vehicle fire increases the risk of injury.
What's wrong, the fix and the full notice
The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
15,910 vehicles.
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077.
NHTSA listing: PACIFICA PLUG-IN HYBRID. Chrysler campaign 73B.
Risk: A vehicle fire increases the risk of injury.
What's wrong, the fix and the full notice
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Fix: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.
16,741 vehicles.
NHTSA listing: PACIFICA PLUG-IN HYBRID. Chrysler campaign Z11.
Risk: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
What's wrong, the fix and the full notice
After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Fix: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
10,260 vehicles.
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV).
Risk: A vehicle that suddenly cannot be driven, increases the risk of a crash.
What's wrong, the fix and the full notice
The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Fix: Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T34.
1,375 vehicles.
Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV).
NHTSA listing: PACIFICA PLUG-IN HYBRID. Chrysler campaign T34.
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
What's wrong, the fix and the full notice
An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Fix: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
67,117 vehicles.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs).
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
What's wrong, the fix and the full notice
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Risk: A loss of power steering assist or a stall can increase the risk of crash.
What's wrong, the fix and the full notice
A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Fix: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.
198,731 vehicles.
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems.
Risk: A vehicle stall can increase the risk of a crash.
What's wrong, the fix and the full notice
The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Fix: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
12,779 vehicles.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles.
Risk: If the MPR is engaged unintentionally, the vehicle could roll away striking and injuring a bystander or cause a crash.
What's wrong, the fix and the full notice
The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Fix: Chrysler will notify owners, and dealers will replace the MPR plug, free of charge. The recall began July 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U50.
Fails federal standard 114 (theft and rollaway protection) · 240,242 vehicles.
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles.
NHTSA listing: PACIFICA. Components: Electrical system: ignition, anti-theft, control module; Equipment: electrical, anti-theft devices. Chrysler campaign U50.
Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
What's wrong, the fix and the full notice
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
4,815,661 vehicles.
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles.
Risk: An engine stall can increase the risk of a crash.
What's wrong, the fix and the full notice
The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Fix: Chrysler will notify owners, and dealers will update the engine control software, free of charge. The recall began March 7, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U01.
153,859 vehicles.
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine.
NHTSA listing: PACIFICA. Components: Electrical system: software; Engine and cooling: engine. Chrysler campaign U01.
Risk: Inadvertent unlatching of the left outboard seat belt can increase the risk of injury in the event of a crash.
What's wrong, the fix and the full notice
In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Fix: Chrysler will notify owners, and dealers will install a shorter second-row seat belt buckle, free of charge. The recall began October 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T54.
47,927 vehicles.
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option.
Risk: If passengers occupying the third-row and/or second-row center seats cannot use a seat belt, there is an increased risk of injury in the event of a crash.
What's wrong, the fix and the full notice
The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Fix: Chrysler will notify owners, and dealers will replace the third-row and, if necessary, second-row center overhead seat belt stow bezel, free of charge. The recall began on July 14, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S42.
3,620 vehicles.
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016.
NHTSA listing: PACIFICA. Chrysler campaign S42.
Brakes 1 recall
foundation components · hoses, lines/piping, and fittings
Risk: The crossed rear brake lines will cause the rear anti-lock brake system to be ineffective, increasing the risk of a crash.
What's wrong, the fix and the full notice
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Fix: Vantage Mobility will notify owners, and dealers will correct the rear brake line attachments, free of charge. The recall began on July 3, 2017. Owners may contact Vantage Mobility customer service at 1-800-488-9082. Vantage Mobility's number for this recall is Pac-20170525.
Fails federal standard 135 (brakes) · 371 vehicles.
NHTSA listing: PACIFICA. Chrysler campaign Pac-20170525.
Risk: The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
What's wrong, the fix and the full notice
The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Fix: Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.
Fails federal standard 110 (tire and rim labeling) · 100 vehicles.
Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV).
NHTSA listing: PACIFICA PLUG-IN HYBRID. Chrysler campaign T37.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
What's wrong, the fix and the full notice
Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
86 vehicles.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints.
Risk: A wheel wobble may cause a possible loss of control, increasing the risk of a crash.
What's wrong, the fix and the full notice
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Fix: VMI will notify owners, and dealers will replace the pinion brackets, free of charge. The recall began on August 14, 2017. Owners may contact VMI customer service at 1-800-488-9082. VMI's number for this recall is PAC20170728.
524 vehicles.
NHTSA listing: PACIFICA. Chrysler campaign PAC20170728.
Questions about any of these recalls: call NHTSA's Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or check your VIN at nhtsa.gov/recalls.
NHTSA investigations
NHTSA has opened 3 investigations that name the 2017 Chrysler Pacifica; all 3 are still open. An investigation means NHTSA is reviewing reports of a problem. It is not a finding that the vehicle has a defect.
Intermittent loss of electric power steering
Preliminary evaluation PE25009Open since Sep 5, 2025
The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system… NHTSA's full summary
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years… NHTSA's full summary
NHTSA listing: PACIFICA PLUG-IN HYBRID. Component: Electrical system (wiring).
Ignition-off high voltage battery fire (Remedy effectiveness of Recall 22V-077)
On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7… NHTSA's full summary
A preliminary evaluation is NHTSA's first step, to gather information and decide whether to look further. A recall query is a review of whether a recall covered the right vehicles or whether its fix works. NHTSA lists investigations by make, model and model year only, so one can apply to only some versions of a model, such as one engine; its summary says which.
What owners report
Owners have filed 1,625 complaints with NHTSA about the 2017 Pacifica. Below, they are sorted by the problems owners describe and by the areas NHTSA files them under. NHTSA does not verify complaints.
Problems owners describe
Stalling or shutting off333 · 20%
Median 20,000 miles at failure, from 230 reports with mileage
Jerking, lurching or harsh shifting260 · 16%
Median 29,000 miles at failure, from 164 reports with mileage
Check engine light174 · 11%
Median 40,300 miles at failure, from 60 reports with mileage
Loss of power or limp mode135 · 8%
Median 26,500 miles at failure, from 74 reports with mileage
Overheating or coolant loss129 · 8%
Misfires or rough running109 · 7%
Steering rack problems: sticking, play or pulling90 · 6%
Median 105,500 miles at failure, from 16 reports with mileage
Hesitation or slow acceleration86 · 5%
Median 26,500 miles at failure, from 56 reports with mileage
Median 18,000 miles at failure, from 257 reports with mileage
Powertrain489 · 30%
Most named: automatic transmission (3) · Median 25,700 miles at failure, from 308 reports with mileage
Electrical system428 · 26%
Most named: 12v/24v/48v battery (3) · Median 25,000 miles at failure, from 215 reports with mileage
Steering294 · 18%
Median 37,000 miles at failure, from 97 reports with mileage
Brakes90 · 6%
Median 15,000 miles at failure, from 53 reports with mileage
Speed control90 · 6%
Median 17,000 miles at failure, from 69 reports with mileage
Fuel and propulsion system88 · 5%
Median 20,900 miles at failure, from 40 reports with mileage
Unknown or other226 · 14%
Median 16,700 miles at failure, from 124 reports with mileage
A complaint can name more than one area, so shares add up to more than 100%. Mileage is shown where at least 15 owners reported it.
Chrysler Pacifica recalls and complaints by model year
The highlighted bars are the 2017 model year. Newer model years have had less time on the road, so their counts are lower. Counting complaints filed in each model year's first three years, the 2017 Pacifica drew the most (669).
Owner complaints
2017: 1,625 complaintsTap or drag across the chart for other years.
Show as a table
Owner complaints by model year, Chrysler Pacifica
Model year
Complaints
2017
1,625
2018
1,125
2019
363
2020
234
2021
407
2022
338
2023
196
2024
75
2025
32
2026
11
Safety recalls
2017: 17 recallsTap or drag across the chart for other years.
Show as a table
Safety recalls by model year, Chrysler Pacifica
Model year
Recalls
2017
17
2018
16
2019
9
2020
7
2021
8
2022
10
2023
14
2024
11
2025
10
2026
5
Crash test ratings
NHTSA's 5-Star Safety Ratings for each version it tested. Rollover risk is NHTSA's estimate of the chance of rolling over in a single-vehicle crash.
In the 1,625 owner complaints filed with NHTSA for the 2017 Chrysler Pacifica, the problems described most are stalling or shutting off (333), jerking, lurching or harsh shifting (260), and the check engine light coming on (174). NHTSA does not verify complaints, and one complaint can describe several problems.
Is the 2017 Chrysler Pacifica safe?
In NHTSA crash tests every tested version of the 2017 Chrysler Pacifica earns 5 stars overall. The table above lists each tested version.
Is NHTSA investigating the 2017 Chrysler Pacifica?
Yes. NHTSA has 3 open investigations that name the 2017 Chrysler Pacifica: intermittent loss of electric power steering (PE25009, opened Sep 5, 2025), loss of motive power due to an internal wiring connector short (RQ24004, opened Feb 27, 2024), and ignition-off high voltage battery fire (Remedy effectiveness of Recall 22V-077) (RQ24001, opened Jan 16, 2024). An investigation is not a finding that the vehicle has a defect.
How do I check if my Pacifica has an open recall?
Enter the 17-character VIN from your dashboard, door jamb or registration at nhtsa.gov/recalls. The lookup lists unrepaired recalls for that exact vehicle. Safety recall repairs are free at Chrysler dealers.
Sources and method
NHTSA recalls file (NHTSA datasets), dated Nov 12, 2026; every campaign checked against NHTSA's recalls API.
NHTSA owner complaints file, dated Nov 11, 2026. Counted by complaint number, so a complaint naming three components counts once in the total.
NHTSA investigations file, dated Nov 12, 2026. Defect petitions, which ask NHTSA to open an investigation, are listed apart and only while open. Audit queries, which check whether a company met its recall and reporting duties rather than whether a vehicle has a problem, are not listed.
NHTSA 5-Star Safety Ratings (NCAP).
NHTSA model names covered: PACIFICA, PACIFICA PLUG-IN HYBRID.
Complaint counts are unverified owner reports. They rise with sales volume and time on the road, so compare model years with care. How we build these pages. Spotted an error? Tell us.