NHTSA lists 6 safety recalls and 1,342 owner complaints for the 2017 Jeep Cherokee. It has 1 open investigation that names this model year.
Recalled components: powertrain, electrical system, equipment, and air bags. Most-described problem: stalling or shutting off (155 complaints, 12%). Most-reported area: powertrain (653 complaints, 49%; median mileage when it happened: 46,700).
More complaints than a typical Cherokee year
The 2017 drew 408 owner complaints in its first three years, against 309 for a typical Cherokee year (306 for a typical year since 2016).
Years to avoid: 2014 and 2015; best year: 2021. Based on owner complaints, not adjusted for sales.
The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Risk: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
The fix and full notice
Fix: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles.
The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Risk: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
The fix and full notice
Fix: FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles.
Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Risk: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
The fix and full notice
Fix: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU).
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
The fix and full notice
Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles.
The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
The fix and full notice
Fix: Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles.
Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Risk: If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
The fix and full notice
Fix: Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016.
NHTSA listing: CHEROKEE. Jeep campaign S84.
Questions about any of these recalls: call NHTSA's Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or check your VIN at nhtsa.gov/recalls.
NHTSA investigations
NHTSA has opened 1 investigation that names the 2017 Jeep Cherokee; it is still open. An investigation means NHTSA is reviewing reports of a problem. It is not a finding that the vehicle has a defect.
Desiccated air bag inflator rupture
Engineering analysis EA21002Open since Sep 17, 2021
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant - propellant 2004 and propellant 2004L.
NHTSA listing: CHEROKEE. Component: Air bags (frontal, driver side, inflator module, passenger side). This investigation names 352 models.
An engineering analysis is a deeper review, usually opened after a preliminary evaluation. NHTSA lists investigations by make, model and model year only, so one can apply to only some versions of a model, such as one engine; its summary says which.
What owners report
Owners have filed 1,342 complaints with NHTSA about the 2017 Cherokee. Below, they are sorted by the problems owners describe and by the areas NHTSA files them under. NHTSA does not verify complaints.
Problems owners describe
Stalling or shutting off155 · 12%
Median 37,300 miles at failure, from 114 reports with mileage
Loss of power or limp mode99 · 7%
Median 64,600 miles at failure, from 56 reports with mileage
Shifter errors or stuck in gear88 · 7%
Median 45,000 miles at failure, from 57 reports with mileage
Check engine light60 · 4%
Median 51,000 miles at failure, from 42 reports with mileage
Jerking, lurching or harsh shifting52 · 4%
Median 40,700 miles at failure, from 33 reports with mileage
Wiring, fuse or short-circuit problems46 · 3%
Median 40,300 miles at failure, from 30 reports with mileage
Won't start36 · 3%
Median 32,000 miles at failure, from 25 reports with mileage
Shaking, shuddering or vibration32 · 2%
Median 49,000 miles at failure, from 17 reports with mileage
Median 46,700 miles at failure, from 407 reports with mileage
Electrical system342 · 25%
Median 40,000 miles at failure, from 195 reports with mileage
Engine260 · 19%
Median 38,500 miles at failure, from 172 reports with mileage
Speed control61 · 5%
Median 35,500 miles at failure, from 37 reports with mileage
Brakes58 · 4%
Median 30,000 miles at failure, from 21 reports with mileage
Steering45 · 3%
Median 38,500 miles at failure, from 27 reports with mileage
Stability control42 · 3%
Median 45,000 miles at failure, from 36 reports with mileage
Unknown or other343 · 26%
Median 38,400 miles at failure, from 199 reports with mileage
A complaint can name more than one area, so shares add up to more than 100%. Mileage is shown where at least 15 owners reported it.
Jeep Cherokee recalls and complaints by model year
The highlighted bars are the 2017 model year. Newer model years have had less time on the road, so their counts are lower. Counting complaints filed in each model year's first three years, the 2014 Cherokee drew the most (999) and the 2017 drew 408.
Owner complaints
2017: 1,342 complaintsTap or drag across the chart for other years.
Show as a table
Owner complaints by model year, Jeep Cherokee
Model year
Complaints
2014
2,652
2015
1,794
2016
1,415
2017
1,342
2018
692
2019
1,683
2020
337
2021
183
2022
52
2023
3
2026
9
Safety recalls
2017: 6 recallsTap or drag across the chart for other years.
Show as a table
Safety recalls by model year, Jeep Cherokee
Model year
Recalls
2014
13
2015
11
2016
9
2017
6
2018
7
2019
11
2020
3
2021
4
2022
3
2023
1
2026
4
Crash test ratings
NHTSA's 5-Star Safety Ratings for each version it tested. Rollover risk is NHTSA's estimate of the chance of rolling over in a single-vehicle crash.
In the 1,342 owner complaints filed with NHTSA for the 2017 Jeep Cherokee, the problems described most are stalling or shutting off (155), loss of power or limp mode (99), and shifter errors or getting stuck in gear (88). NHTSA does not verify complaints, and one complaint can describe several problems.
Is the 2017 Jeep Cherokee safe?
In NHTSA crash tests every tested version of the 2017 Jeep Cherokee earns 4 stars overall. The table above lists each tested version.
Is NHTSA investigating the 2017 Jeep Cherokee?
Yes. NHTSA has 1 open investigation that names the 2017 Jeep Cherokee: desiccated air bag inflator rupture (EA21002, opened Sep 17, 2021). An investigation is not a finding that the vehicle has a defect.
How do I check if my Cherokee has an open recall?
Enter the 17-character VIN from your dashboard, door jamb or registration at nhtsa.gov/recalls. The lookup lists unrepaired recalls for that exact vehicle. Safety recall repairs are free at Jeep dealers.
Sources and method
NHTSA recalls file (NHTSA datasets), dated Nov 12, 2026; every campaign checked against NHTSA's recalls API.
NHTSA owner complaints file, dated Nov 11, 2026. Counted by complaint number, so a complaint naming three components counts once in the total.
NHTSA investigations file, dated Nov 12, 2026. Defect petitions, which ask NHTSA to open an investigation, are listed apart and only while open. Audit queries, which check whether a company met its recall and reporting duties rather than whether a vehicle has a problem, are not listed.
NHTSA 5-Star Safety Ratings (NCAP).
NHTSA model names covered: CHEROKEE.
Complaint counts are unverified owner reports. They rise with sales volume and time on the road, so compare model years with care. How we build these pages. Spotted an error? Tell us.